Shipping policy

 

Shipping

Where We Ship

We currently ship Australia-wide. All orders are dispatched to Australian addresses only.

Shipping Cost

Free shipping on every order. There are no hidden delivery fees at checkout.

Processing & Dispatch Time

Each order is prepared and quality-checked before it leaves us. Please allow up to 7 business days for your order to be processed and dispatched.

Delivery Time

Once dispatched, orders typically arrive within up to 7 business days.

In total, please allow approximately 1 to 2 weeks from the time you order to delivery. Most orders arrive within this window, though occasionally delivery may take a little longer due to factors outside our control (see below).

Tracking Your Order

Once your order is dispatched, we'll email you a tracking number so you can follow your delivery every step of the way. If you haven't received tracking details within 7 business days of ordering, please check your spam folder or contact us.

Delays Outside Our Control

While we do everything we can to get your order to you quickly, some delays can occur due to circumstances beyond our control — such as carrier delays, customs processing, weather events, or peak periods. We appreciate your patience if this happens, and we're always here to help track down your order.

Incorrect Address

Please double-check your shipping address at checkout. We're not able to redirect orders once they've been dispatched, and orders returned to us due to an incorrect address may require additional shipping to resend.