Returns & Refunds

1. Our 60-Day Satisfaction Guarantee (Change of Mind)

We offer a full refund within 60 days of purchase, even if you've used the product. If Luminous isn't right for you, here's how it works:

• Contact us at support@luminoushair.store within 60 days of your purchase date to start your return.
• You return the product to our address. For change-of-mind returns, return shipping is paid by you.
• The product must be returned in a re-sellable condition — complete, not broken, and not deliberately damaged. (Normal use of the showerhead and filter is fine — that's what the guarantee is for.)
• Once we receive and inspect your return, we'll process your refund to your original payment method, usually within 5 business days.

This 60-day guarantee is a voluntary policy we offer on top of your legal rights — it does not affect or limit the rights described in Section 3 below.

2. Faulty, Damaged, or Incorrect Items

If your item arrives damaged, faulty, not as described, or isn't what you ordered, we'll make it right quickly — and this is separate from the 60-day guarantee above.

Our first step is always a free replacement. In most cases, the fastest and easiest fix is for us to send you a brand-new replacement at no cost to you. Here's how it works:

• Contact us at support@luminoushair.store with your order number and a photo of the issue.
• We'll arrange a free replacement sent straight to you — you don't pay anything for the new item or the shipping.
• For faulty, damaged, or incorrect items, we cover all return shipping costs (or arrange collection), and you won't be left out of pocket.
• In many cases, you won't even need to send the original item back before your replacement is on its way.

A replacement is usually the quickest way to get you a working product, so it's the option we'll always offer first.

If you'd prefer a refund instead, you're entitled to one where the law provides for it. For a major failure, the choice of remedy is yours — you can ask for a replacement or a refund, and we'll honour your choice. For a minor failure, we may offer to repair or replace the item first. Either way, we'll work with you to reach a fair outcome.

• Your right to a refund, repair, or replacement for a faulty item is not limited to 60 days — it applies for a reasonable period based on the nature of the product.

Please don't send anything back before contacting us, so we can arrange your replacement (or refund) and cover the shipping properly.

How to Start a Return

Email support@luminoushair.store with: - Your order number - The reason for your return (and a photo, if the item is faulty or damaged)

We'll reply with the return address and next steps. Refunds are issued to your original payment method once your return is received and inspected.