Privacy Policy

Luminous operates this store to provide you with a curated shopping experience (the "Services"). Our store is powered by Shopify. This Privacy Policy explains how we collect, use, and disclose your personal information when you visit, use, or make a purchase through our store, or otherwise communicate with us.

By using our store, you acknowledge that you have read and understood this Privacy Policy.

Information We Collect

Depending on how you interact with us, we may collect:

• Contact details — your name, billing and shipping address, phone number, and email.
• Payment information — your payment card and transaction details (processed securely by our payment provider; we never see or store your full card number).
• Account & order information — your login details, preferences, and order history.
• Communications — anything you include when you contact us, such as a support enquiry.
• Device & usage information — your IP address, browser, device, and how you interact with our store, collected automatically through cookies and similar technologies.

We collect this information directly from you, automatically through your use of our store, and from our service providers (such as Shopify and our payment processor).

How We Use Your Information

We use your personal information to:

• Provide the Services — process payments, fulfil and ship your orders, manage your account and subscription, and handle returns or exchanges.
• Improve and personalise your shopping experience.
• Send marketing and promotional messages, where you've opted in (you can unsubscribe at any time).
• Authenticate your account and prevent fraud, keeping your shopping experience secure.
• Provide customer support and respond to your enquiries.
• Comply with the law and respond to valid legal requests.

How We Share Your Information

We may share your personal information with:

• Shopify and our service providers who help run our business (payment processing, IT, analytics, customer support, and shipping/fulfilment).
• Marketing partners, to deliver advertising — including personalised ads based on your activity. You may have the right to opt out of targeted advertising.
• Third parties when you direct us to, such as to ship your order.
• Where legally required, such as to comply with the law, enforce our policies, or in connection with a business sale or transfer.

We do not sell your personal information.

Powered by Shopify

Our store is hosted by Shopify, which collects and processes information about your use of the store to provide and improve the Services. Your information may be transmitted to and stored by Shopify and its providers, which may be located outside Australia. To learn how Shopify uses your information and your related rights, visit the Shopify Consumer Privacy Policy at https://privacy.shopify.com/en.

Third-Party Links

Our store may link to websites operated by third parties. We are not responsible for the privacy practices of those sites, and we recommend you review their policies before sharing information.

Children

Our Services are not intended for children, and we do not knowingly collect personal information from anyone under 18. If you believe a child has provided us their information, please contact us and we'll delete it.

Security & Retention

No method of transmission or storage is completely secure, so we can't guarantee perfect security. We recommend not sending sensitive information through unsecure channels. We keep your personal information only as long as needed to provide the Services, comply with our legal obligations, and resolve disputes.

Your Rights

Depending on where you live, you may have the right to access, correct, delete, or receive a copy of the personal information we hold about you. You can also opt out of marketing emails at any time using the unsubscribe link. To exercise any of these rights, email us at support@luminoushair.store. We won't discriminate against you for doing so, and we may need to verify your identity first.

Changes to This Policy

We may update this Privacy Policy from time to time. We'll post the revised version here and update the "Last updated" date.

Contact

If you have any questions about this Privacy Policy or wish to exercise your rights, email us at support@luminoushair.store